01.

From when does this FSG apply?

 

This FSG applies from 1st June 2013 and remains valid unless a further FSG is issued to replace it. 

I/We may give you a supplementary FSG.  It will not replace this FSG but will cover services not covered by this FSG.

 

 

02.

How can I instruct you?

 

You can contact me/us to give me/us instructions by post, phone, fax or email on the contact number

or details mentioned on page 1 of this FSG.

 

 

03.

Who is responsible for the financial services provided?

 

Southern Cross Brokers Pty Ltd is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.

 

Southern Cross Brokers Pty Ltd holds a current Australian Financial Services Licensee no: 238270.

The contact details for Southern Cross Brokers Pty Ltd are on the front of this FSG. 

 

 

04.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

 

MME Australasia Insurance Services Pty Ltd is authorised to advise and deal in general insurance products to wholesale and/or retail clients under Southern Cross Brokers Pty Ltd's Australian Financial Service Licence. I/We will do this on behalf of your broker unless I/we tell you otherwise. 

 

 

05.

Will I receive tailored advice?

 

Maybe not in all cases. However, I/we may need information about your personal objectives, details of your current financial situation and any relevant information, so that I/we can arrange insurance policies for you, or to give you advice about your insurance needs. I/We will ask you for the details that I/we need to know.

 

In some cases, I/we will not ask for any of this information.  If I/we do not ask, or if you do not give us all of the information I/we ask for,any advice you receive maynot be appropriate to your needs, objectives and financial situation.

 

You should read the warnings contained in any SOA, or any other warnings that I/we give you, carefully before making any decision about an insurance policy.

 

Where we provide you with advice about your insurance arrangements, that advice is current at the time that we give it. We will review your insurance arrangements when you inform us about changes in your circumstances.

 

 

06.

Contractual Liability and your insurance cover

 

Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them].

 

 

07.

What information do you maintain in my file and can I examine my file?

 

Southern Cross Brokers Pty Ltd maintains a record of your personal profile, including details of insurance policies that I/we arrange for you.

 

Southern Cross Brokers Pty Ltd may also maintain records of any recommendations or advice given to you.  Southern Cross Brokers Pty Ltd will retain this FSG and any other FSG given to you as well as any SOA or PDS that I/we give or pass on to you for the period required by law.

 

Southern Cross Brokers Pty Ltd is and I/we are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of Southern Cross Brokers Pty Ltd's privacy policy is available on request. A copy is also available on Southern Cross Brokers Pty Ltd's website, www.southerncrossbrokers.com.au.

 

If you wish to look at your file please ask us. I/We will arrange for you to do so.

 

 

08.

How will I pay for the services provided?

 

Payment for the services I/we provide you are payable directly to Southern Cross Brokers Pty Ltd.  For each insurance product, the insurer will charge a premium that includes any relevant taxes, charges and levies. Southern Cross Brokers Pty Ltd often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to Southern Cross Brokers Pty Ltd by the insurers. In some cases, you will also be charged a fee. These will all be shown on the invoice that is sent to you.

 

You can choose to pay for our services by any of the payment methods set out in the invoice. You are required to pay Southern Cross Brokers Pty Ltd within the time set out on the invoice.

 

If there is a refund or reduction of your premium as a result of a cancellation or alteration to a policy or based on a term of your policy (such as a premium adjustment provision), I/we will retain any fee we have charged you. I/We will also retain commission depending on our arrangements with the insurer, or charge you a cancellation fee equal to the reduction in commission.

 

When you pay us your premium it will be banked into Southern Cross Brokers Pty Ltd's trust account. Southern Cross Pty Ltd will retain the commission from the premium you pay us and remit the balance to the insurer in accordance with Southern Cross Brokers Pty Ltd's arrangements with the insurer. Southern Cross Brokers Pty Ltd will earn interest on the premium while it is in their trust account or Southern Cross Brokers Pty Ltd may invest the premium and earn a return. Southern Cross Brokers Pty Ltd will retain any interest or return on investment earned on the premium.

 

 

09.

How are any commissions, fees or other benefits calculated for providing the financial services?

 

Southern Cross Brokers Pty Ltd's commission will be calculated based on the following formula:

X = Y% x P

In this formula:

X = Southern Cross Brokers Pty Ltd's commission

Y% = the percentage commission paid to Southern Cross Brokers Pty Ltd by the insurer.

 

Southern Cross Brokers Pty Ltd's commission varies between 5% and 25%.

P = the amount you pay for any insurance policy (less any government fees or charges included in that amount). 

I/We will receive 70% of Southern Cross Brokers Pty Ltd's commission.

Our employees that will assist you with your insurance needs will be paid a market salary.

If I/we give you personal advice, I/we will inform you of any fees, commission or other payments I/we, my/our associates or anyone referring you to me/us (or me/us to any insurer) will receive in relation to the policies that are the subject of the advice.

 

 

​

 

If I/we arrange premium funding for you Bricher Pty Ltd may be paid a commission by the premium funder.  I/We may also charge you a fee (or both). The commission that Bricher Pty Ltd are paid by the premium funder is usually calculated as a percentage of your insurance premium (including government fees or changes). If you instruct us to arrange or issue a product, this is when Bricher Pty Ltd become entitled to the commission.

 

Bricher Pty Ltd's commission rates for premium funding are in the range of 1% to 2% of funded premium. When I/we arrange premium funding for you, you can ask us what commission rates Bricher Pty Ltd is paid for that funding arrangement compared to the other arrangements that were available to you. The amount of our commission and any fee that we charge will set out in the premium funding contract.

 

 

10.

What should I do if I have a complaint?

 

1.  Contact Southern Cross Brokers Pty Ltd and tell Southern Cross about your complaint.  Bricher Pty Ltd will do its best to resolve it quickly.

2.  If your complaint is not satisfactorily resolved within 30 days, please contact Steve Turula on (03) 9645 3822 or put your complaint in writing and send it to him at the address noted at the beginning of this FSG.  Southern Cross Brokers Pty Ltd will try to resolve your complaint quickly and fairly.

3.  Southern Cross Brokers Pty Ltd is a member of the Financial Ombudsman Service (FOS). 

 

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the FOS.

The FOS can be contacted at:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008

Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001

Ph - 1300 780 808

Fax - 03 9613 6399

Email - info@fos.org.au

Website - www.fos.org.au

 

 

11.

What arrangements are in place to compensate clients for losses?

 

Southern Cross Brokers Pty Ltd has a professional indemnity insurance policy (PI policy) in place. 

The PI policy covers Bricher Pty Ltd and its representatives (including authorised representatives) for claims made against them by clients as a result of their conduct in the provision of financial services.]

 

 

12.

Any questions?

 

If you have any further questions about the financial services MME Australasia Insurance Services Pty Ltd or Southern Cross Brokers Pty Ltd provides, please contact us. Please retain this document for your reference and any future dealings with MME Australasia Insurance Services Pty Ltd or Southern Cross Brokers Pty Ltd.